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Financial Aid Office Customer Survey 2021-2022

The Financial Aid Office is conducting this survey to learn how those we serve perceive the quality of service provided by our office. Participation in this survey is voluntary; all responses will be anonymous. Your feedback is very important to us, so please be open and honest. Thank you for participating.

 
Which option best describes you?
Which option best describes you?
 
How did you contact the Financial Aid Office?
How did you contact the Financial Aid Office?
 
What was the reason for your most recent contact with the Financial Aid Office? (Select all that apply.)
What was the reason for your most recent contact with the Financial Aid Office? (Select all that apply.)
 
Were staff available to answer your questions?
Were staff available to answer your questions?

Did staff display professionalism in your interactions with them?
Did staff display professionalism in your interactions with them?

Did staff display an ability to understand your concerns?
Did staff display an ability to understand your concerns?

Did you receive a timely response to your inquiry, within two business days of you initially contacting the Office?
Did you receive a timely response to your inquiry, within two business days of you initially contacting the Office?
 
Were all of your questions answered?
Were all of your questions answered?
 
 
Rate the overall service provided by the Financial Aid Office during your most recent contact?
Rate the overall service provided by the Financial Aid Office during your most recent contact?
 
If you would like to send specific feedback to any of the staff members you interacted with, please use the fields below.
Please see our Undergraduate Financial Aid Handbook for additional information about Rochester's financial aid policies.

First-time Users

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Note: To protect the privacy and security of your application, you must register your email address. Once created, you may access your account at any time, using your registered email and self-selected password.

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